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Charge 3 setup issues

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‎05-10-2020 19:17 - last edited on ‎09-17-2020 09:38 by

‎05-10-2020 19:17 - last edited on ‎09-17-2020 09:38 by

My Fitbit Charge 3 has been needing a software update but was never able to properly sync with my phone to install the update. Earlier today I tried for several hours to get it to sync. still nothing. so finally, I unpaired my Charge 3 with my phone and now i cannot for the life of me get it to reconnect!

 

I have tried everything, I've uninstalled and reinstalled the Fitbit app, I've restarted both my phone and the charge 3 several times, I've tried reconnecting it to anther device besides my phone, and I've even created a new Fitbit account and it still wont reconnect. Please help I've been at this for 4 hours!

 

 

Moderator Edit: Clarified subject

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‎09-07-2020 08:14

‎09-07-2020 08:14

It's great to see you here, @kendall_decker.

 

Thanks for troubleshooting this syncing/setup issue. If you can't now setup your tracker, I recommend taking a look at the help article: Why can't I set up my Fitbit device? and follow the instructions provided there.

 

Let me know the outcome. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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