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Charge 3 setup issues

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‎06-25-2020 13:11 - last edited on ‎09-16-2020 09:44 by Fitbit Moderator

‎06-25-2020 13:11 - last edited on ‎09-16-2020 09:44 by Fitbit Moderator

Hi, I have the Charge 3 since 2 days. On the display there is just website www.fitbit.com/setup.

The charge is 100%, I have started the watch 4 -6 times but i just see the smiley face and then the website!

 

I cannot pair my phone with the watch. My mobile is Samsung S7 Edge. I have tried everything you have said, all the instructions on the website but it doesn't work! The watch is gift for my birthday and i am so sorry for that!

 

 

Moderator Edit: Clarified subject

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‎07-05-2020 10:23

‎07-05-2020 10:23

Welcome to the Community, @dardar4321.

 

Thanks for troubleshooting this setup issue. I would like to know if you keep having this problem? If so, please take a look at the help article: Why can't I set up my Fitbit device? and make sure you followed the instructions provided there.

 

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-05-2020 13:33

In response to AlejandraFitbit

‎07-05-2020 13:33

I have tried the steps you suggest but cannot set up my charge 3.  The pairing will not complete.  Bluetooth is enabled on my Samsung Galaxy J3.  I know this because bluetooth is working between my MacBook Air and my Samsung.  I have uninstalled and reinstalled the Fitbit app on my Samsung.  The Charge 3 is fully charged and connected to the charger.  Pressing the button on the on the Charge 3 only produces the rhombus log and panning www.fitbit.com/setup text.  Holding the button for 1 second or 60 seconds only makes it vibrate.  The instructions say to restart the Charge 3.  I don't know how.  The instructions only say not to poke it with anything....

 

....  I figured it out.  One must choose to allow the device to know one's current location for pairing detection to succeed.  That's a shame...

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