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Charge 3 setup issues

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‎07-20-2020 19:08 - last edited on ‎09-15-2020 13:23 by Fitbit Moderator

‎07-20-2020 19:08 - last edited on ‎09-15-2020 13:23 by Fitbit Moderator

I have a new Charge 3 and I have tried and tried to get it set up. The app says it is syncing with my phone but my phone says it is searching for my Charge 3. So I cannot get it set up to use.

 

 

Moderator Edit: Clarified subject

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‎07-30-2020 07:59

‎07-30-2020 07:59

Welcome to the Community, @hairrzr.

 

Thanks for troubleshooting this setup issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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