help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 several issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-25-2020 07:43 - last edited on ‎09-28-2020 14:34 by Fitbit Moderator

‎09-25-2020 07:43 - last edited on ‎09-28-2020 14:34 by Fitbit Moderator

At first, it wouldn't recognize my heart rate and M it wouldn't hold a charge (like in a few hours, it would die). Now, it won't come on at all and when I charge it, it just gets really hot but doesn't come on. 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-28-2020 14:35 - edited ‎09-20-2023 05:39

‎09-28-2020 14:35 - edited ‎09-20-2023 05:39

Hi there @Mrs_B17, welcome to the Community Forums. I'm sorry to hear about the issues you've been having with your Charge 3, I understand where your concern is coming from and how you must be feeling. 

Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes