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Charge 3 showing 001 error

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‎09-24-2020 11:56 - last edited on ‎09-25-2020 17:00 by

‎09-24-2020 11:56 - last edited on ‎09-25-2020 17:00 by

I’ve had my charge 3 for 3 weeks and it has stopped working. It came up with a smiley face and now it is showing 001.

i have tried to reset using advice in previous threads and nothing is working

 

 

Moderator edit: subject for clarity 

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‎09-25-2020 16:58

‎09-25-2020 16:58

Welcome to the Fitbit Community, @Gaylem13.

 

I am sorry to hear your Charge 3 tracker has stopped working and is showing 001 error. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Since you've tried to restart the tracker already, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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