Charge 3 showing error 001

[Estrellapolaris]

So my dad was complaining that the heart rate monitor wasn’t working and then all of a sudden the Fitbit logo popped up with a 001. This is a Fitbit Charge 3. I tried charging it and the screen does not Change.

Moderator edit: subject for clarity

[AlejandraFitbit]

Hey @Estrellapolaris, it's great to see you around.

I appreciate all the efforts in trying to fix this error issue and thanks for the attachment. Please restart your tracker and if this process doesn't work, perform a long restart by doing the following:

• Plug the device into the charging cable.
• While the device is plugged into the charging cable, hold the button down for 15 seconds.
• Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen.
• Remove the device from the charging cable.
• Plug the device into the charging cable again.
• The smiley face icon appears on the screen.

Let me know the outcome. 

[Dhamaraju]

Even after following the instructions the Fitbit is not coming out of 001 screen.

it is very complicated to press the button when it is plugged to the charger port. Charge 2 had a physical button which made it known when the button is pressed. This charge 3 does not have one and very difficult. It’s not working at all.

[AlejandraFitbit]

A warm welcome to the Community @Dhamaraju.

Thanks for troubleshooting this 001 error by yourself. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution.

Let me know if you need anything else. 

[DandyVolley]

This fix does not work. I've had this happen three timed now. I had to completely remove FitBit from my phone and start over again every time. Kind of annoying.

[AlejandraFitbit]

Welcome to the Forums @DandyVolley.

Thanks for troubleshooting this "001 error" by yourself. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. 

[Licharra]

Hi there my fitbit charge 3 was working yesterday and this morning but started showing the fitbit logo and 001. I tried restarting it, didn’t work it just vibrated 5-7 seconds into holding it. Restarted Bluetooth and restarted my iPhone.Then I tried disconnecting it from my iPhone hoping it would do something but it didn’t. Please help I haven’t even had this fitbit a month.

[Rebeccasla]

My one has done the exact same thing this morning. It's not responding to anything. Very frustrating. 

[nicksak]

Hi,

My Charge 3 displayed the 001 error earlier this week and I have been struggling with getting it up and running again. I am currently stuck trying to set it up again with my iPhone, as there was no way I could get the FitBit app to recognize or sync the Charge 3 after it had been rebooted after the 001 error message appeared.

However, I can't get beyond the pairing stage in the setup. I keeps "Connecting to Fitbit..." which is where I am stuck now.

[AlejandraFitbit]

It's great to see you around @Rebeccasla, @Licharra and @nicksak welcome to the Community.

I appreciate all the efforts in trying to fix this 001 error by yourselves. Since the steps you have tried didn't work, I've gone ahead and escalated your cases to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Let me know if you need anything else. 

[Rebeccasla]

Thanks so much. Was in contact with support yesterday and got the problem sorted.. Very helpful. Thank you 

Sent from Yahoo Mail on Android

[AlejandraFitbit]

Those are great news @Rebeccasla, I am glad to hear that your issue has been resolved. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 

[Debbey81]

That worked super fast! Thanks!

[AlejandraFitbit]

Great to see new faces @Debbey81, welcome!

It's great to know that the instructions provided here worked and that your tracker is now working properly. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 

[Briguy99]

I just got this 001 error yesterday as well. Just holding the side button didn’t work so I had to clip on the charger and hold the side button. The charger requirement to do a proper reset is annoying especially considering how buggy the Charge 3 still is even after several firmware updates. I also get the blank screen bug at least once a day like many people do. The topic about the blank screen bug has over 28 pages in posts (https://community.fitbit.com/t5/Charge-3/Charge-3-shows-blank-screen-when-off-charger/td-p/2995892/p...).

[AlejandraFitbit]

It's great to see have you here @Briguy99.

I appreciate all the efforts in trying to fix this error issue. Since the restart process didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. 

[Manzer]

Hi there,

I'm having the same issue with 001 error and it not responding to my attempt to restart it. It also seems to be connected to an issue of not syncing for three days. Any help would be greatly appreciated!

Lianne

[AlejandraFitbit]

Great to see new faces @Manzer, welcome!

Thanks for troubleshooting this 001 error by yourself. I would like to know if you have tried the instructions provided in my previous post? If you haven't, I recommend taking a look at it and follow them.

Hope to hear from you soon. 

[Manzer]

Yes, I have. It did not respond and now my Fitbit is completely blank and
not responding to anything.

[AlejandraFitbit]

Thanks for the information @Manzer, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Catch you later.