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Charge 3 showing incorrect time

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‎12-15-2018 09:25 - last edited on ‎11-17-2020 14:31 by Fitbit Moderator

‎12-15-2018 09:25 - last edited on ‎11-17-2020 14:31 by Fitbit Moderator

Hi there.

 

My Charge 3 keeps telling the wrong time. It has the right time once I sync it with my phone, but around an hour later my watch will show the wrong time, generally around 20 minutes too slow. Anyone any ideas? Brand new watch!

 

 

Moderator edit: subject for clarity

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27 REPLIES 27

‎05-29-2020 05:14

‎05-29-2020 05:14

my fitbit suddenly shows  4.05 when the the real time is 14.05. 

i have tried to sync on my iPhone but it doesent work.  I also bought the Fitbit Air scales but the two dont syncronize.  My first Fitbit Air scale consumed three sets of  batteries in a month.  I got a new one from my supplier but I Still have the problem of syncronizing it with my phone or iPad.

What do you suggest ?

Axel

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‎09-29-2020 03:57

‎09-29-2020 03:57

Mine was fine but for the past couple of months has been 5 minutes slow, just enough to cause trouble. I will reset and see how long it lasts. Seems like it should show the same time as my phone

 

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‎09-30-2020 01:35

In response to johnnyjay

‎09-30-2020 01:35

Hi,

my charge 3 shows the same time as my iphone. My charge 3 is very slow to sync with my ipad and does not sync with my fitbit aria air! 
axel

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‎10-02-2020 02:59

‎10-02-2020 02:59

I am seeing this issue since the last couple of days. My Charge 3 has worked without issue for about 2 years and now all of a sudden this happens.

I noticed the time slipping at night as I use it silent alarms and got up too late as an effect of this. Then it is really hard to sync once time starts slipping. I have tried it all, restart phone, device, app and even removing and re-adding the device (which also took many attempts and a looooong time).

I have the time zone set to manual as read up on forums, but that didn't help.

Extremely frustring!

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‎10-02-2020 08:07

In response to MarcusAlex

‎10-02-2020 08:07

I had bought the extended warrenty on my second Fitbit Charge 3 and when it
began to loose time like my first Charge 3 I contacted Customer Service and
they tried to get the Charge 3 to sync to the correct time but they still
could not get it to work. They had me send it in for a replacement.
(Apparently they don't have a repair center!)
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‎12-13-2020 07:49

In response to Sinshine111

‎12-13-2020 07:49

That’s exactly what mine is off now. So aggravating and help is not helpful!

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‎12-13-2020 15:34

In response to PJF414

‎12-13-2020 15:34

Contact support and after a little bit of testing here and there i ended
getting a replacement
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‎12-13-2020 15:42

In response to DeathlieHallows

‎12-13-2020 15:42

Thanks. I may go with something else. 

Sent from Yahoo Mail on Android
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