Charge 3 shows code 001

[Lesleyst]

I have just been given a second hand charge 3 and all I am getting is a 001 code.

ive tried the trick of holding the button down while on the charger (plugged in right?). However I am not getting anywhere I can’t sync it or anything. I did get a smiley face once but then nothing and the 001 code has come back.

Help!!!

Moderator Edit: Clarified subject

[CindyMFitbit]

@Lesleyst Welcome to the community Forums. 

Thank you for the detailed information. If you've tried to restart your Charge 3 and the inconvenience has persisted, I'd recommend trying to perform a long restart. A long restart is different than the basic one and you can complete it by following the instructions below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Hope this helps. 

[Lesleyst]

Tried that I get the smiley face for about 1 second then nothing happens.

[CindyMFitbit]

Thanks for your response @Lesleyst. 

I'm sorry to hear that your Charge 3 is still not responding, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.

See you around.