Charge 3 shows incorrect time

[Clairep2204]

My charge 3 shows the correct time when taken of charge but slowly loses time. As soon as I take it off my wrist it updates to the correct time. It is also sometimes struggling to find my device to update. 

Moderator edit: updated subject for clarity. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Clairep2204. I'm sorry to hear your Charge 3 loses time.

Sync your Charge 3 to see the correct time. For more information, see How do Fitbit devices sync their data?

What do you mean with your device doesn't update?

[willjoe]

If your Charge 3 time isn't correct, I recommend changing your timezone to a completely different one, syncing your tracker, putting the correct time, and syncing again. To change the timezone do the following: From the Fitbit app dashboard, tap the Account icon. Tap Advanced Settings.

Regards,

Will

[AndreaFitbit]

Thanks for getting back to us and for sharing your advise to correct the time @willjoe. 

This could be useful for other users.

Have a nice day and keep on visiting the forums.