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Charge 3 sleep and step data disappeared

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‎01-31-2021 01:31 - last edited on ‎02-01-2021 03:10 by Fitbit Moderator

‎01-31-2021 01:31 - last edited on ‎02-01-2021 03:10 by Fitbit Moderator

After recharging Charge 3 all my sleep data has gone and I can't seem to find anywhere to reinstall the Sleep info to start again. The daily steps isn't recording either. Any solutions please? Feeling very frustrated right now!

 

 

Moderator Edit: Clarified subject

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‎02-01-2021 03:12 - last edited on ‎04-29-2025 08:45 by Fitbit Moderator

‎02-01-2021 03:12 - last edited on ‎04-29-2025 08:45 by Fitbit Moderator

@SunsetRunner Welcome to the Fitbit Community! It's great to have you here!

Let me help you with this. This happens when you remove your tracker from your account. Please set it up again by following these instructions.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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