01-16-2020
14:46
- last edited on
09-24-2020
17:47
by
MatthewFitbit
01-16-2020
14:46
- last edited on
09-24-2020
17:47
by
MatthewFitbit
Hello,
Both me and my wife have Charge 3 which we use mostly to monitor our health. We have constantly noticed that the sleep tracking is largely inaccurate. Oftentimes reports that I went to bed during hours which I was either watching tv from my sofa or reading a book.
Also the time asleep vs total slept hours makes no sense as I know for example several nights I might wake up and not fall back to sleep for 2-3 hours while the device shows that not only I am asleep but I am also in deep sleep.
My wife has also noticed the same from her device. Simply we do not rely anymore on this device to decide the quality of our sleep. I did contact once Line 1 support and their answer was the typical from the book. Have you tried to tie ti properly, is it this far away from your wrist, are you sure you are not wearing it over your sleeves. Besides making me feel like an idiot, it only shows the low quality of support.
To sum up, after using it for almost 10 months we can conclude that in our case this decide simply generates incorrect information.
Moderator edit: subject for clarity
01-17-2020
09:52
- last edited on
07-04-2025
07:48
by
MarreFitbit
01-17-2020
09:52
- last edited on
07-04-2025
07:48
by
MarreFitbit
Welcome to the Community, @Andys84.
Thanks for sharing this information with us and for the efforts in trying to fix this sleep issue. I recommend trying the following:
Let me know the outcome.
01-17-2020 11:03
01-17-2020 11:03
I kindly ask you to read my first post where I mentioned that I did go through your fist line of support. Dont you think they didn't tell me the steps you just copy-pasted here as well?
This is the exam reason why I am so frustrated with your support. You treat us as if we are just a bunch of idiots.
"Make sure to not take off your tracker during the night." - what kind of a questions is this? You think if I take off the device during night I would spend my time with your support over the phone and now here writing and claiming the device is not recording my sleep?