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Charge 3 slow syncing

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‎03-30-2021 10:14 - last edited on ‎03-30-2021 11:09 by Fitbit Moderator

‎03-30-2021 10:14 - last edited on ‎03-30-2021 11:09 by Fitbit Moderator

Why does it take sooo long for Charge 3 to sync

 

 

Moderator Edit: Clarified subject

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‎03-30-2021 11:09

‎03-30-2021 11:09

@Pbaillie I hope you are doing fine.

 

Not sure why this may be happening but I suggest you clear the link between your phone and your tracker by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Hope this helps.

Alvaro | Community Moderator

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