Charge 3 started flashing and vibrating with DND on it

[Macewalker]

All of a sudden my  charge 3 tracker is flashing and vibrating with DND on it.  Howdo I get it to stop?

Moderator edit: subject for clarity

[WilsonFitbit · Accepted solution]

Hello @Macewalker. Welcome to the community forums! 

Thank you for the detailed information. If you haven't done so, I recommend performing a restart to your Charge 3 by following the instructions here: 

How do I restart my Fitbit device?

If that doesn't work, please perform a long restart, a long restart is different than the basic one and you can complete it by following the steps below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Hope this helps. 

[inhaleyogachic]

I had that same exact thing happen to me.   I've done the restart protocol.  The charge got super hot and then stopped working all together.  I was given a return slip to send it back for a replacement.  I did that on 6/8/2021, but haven't heard anything sense.  No idea what's happening now. Did the reset work for you???

Michelle

[Macewalker]

Michelle,

Same here the restart didnt work for me.  My Charge 3 just went completely dead after I tried the restart protocol  

[WilsonFitbit]

Hello @inhaleyogachic. Welcome to the community forums. @Macewalker Thank you for your reply.

@inhaleyogachic I'm sorry for any inconvenience caused and thank you so much for the information and for the steps you followed. At this time, I was able to see that you contacted our Support Team for an update regarding your return and they were able to provide information and assistance. If you still have questions or inquiries, I recommend replying back to them and they will be more than glad to continue working on your case. 

@Macewalker Since the inconvenience has persisted, I recommend reaching out to our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

Make sure to explain the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around.