Charge 3 steps not syncing to challenges

[Gertymay]

My Fitbit Charge 3 is showing a difference of nearly 2000 steps on the dashboard to the workweek challenge, how do I get them to sync in line?

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around, @Gertymay.

Regarding the steps you are seeing in your challenges, below are possible reasons for this issue: 
1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

I also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates.

Let me know the outcome. 🙂