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Charge 3 steps reducing when syncing

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‎04-27-2020 16:13 - last edited on ‎09-17-2020 11:42 by Fitbit Moderator

‎04-27-2020 16:13 - last edited on ‎09-17-2020 11:42 by Fitbit Moderator

I synced my Fitbit to the app and my step count for yesterday has halved but the graph shows an accurate representation of how many steps I did take.

 

 

Moderator Edit: Clarified subject

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‎06-21-2020 10:20 - last edited on ‎09-11-2025 09:48 by Fitbit Moderator

‎06-21-2020 10:20 - last edited on ‎09-11-2025 09:48 by Fitbit Moderator

Welcome to the Community, @Rima16.

I would like to know if you keep having problems with your steps count? If so, can you please tell me how are you registering your activities? Are you manually logging any type of activity that might be reducing your steps when syncing?.

I hope to hear from you soon.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-06-2020 15:36

In response to AlejandraFitbit

‎07-06-2020 15:36

Hi @AlejandraFitbit, 

 

It seems to have been an one off issue, all fine since then! 😊

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