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Charge 3 stopped receiving notifications

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‎12-21-2020 18:38 - last edited on ‎12-22-2020 03:16 by Fitbit Moderator

‎12-21-2020 18:38 - last edited on ‎12-22-2020 03:16 by Fitbit Moderator

The notifications were working but they have stopped. I tried following the steps provided in the community but I am still not getting the notifications. I ensured the settings are correct. Any suggestions?

 

 

Moderator edit: updated subject for clarity

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‎12-22-2020 03:16 - last edited on ‎02-12-2025 13:06 by Fitbit Moderator

‎12-22-2020 03:16 - last edited on ‎02-12-2025 13:06 by Fitbit Moderator

Hi @SunsetRunner, welcome to our Fitbit Community. Regarding the notifications issue that your Charge 3 has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

In order to avoid providing the same information, let me know what troubleshooting steps you have tried. In the meantime, try the steps listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

After this, monitor your Fitbit device during the next 24 hours and see if it receives notifications properly.

Keep me posted on the outcome.

JuanJo | Community Moderator

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