Charge 3 won't sync automatically

[willajo]

My Charge 3 has to be synced manually every day. All day sync is on and updates are current. As soon as I open my Fitbit Dashboard syncing begins but I shouldn't have to do this.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @willajo.

Thanks for sharing the details about the issue with your Charge 3. When your phone is near your Fitbit device with Bluetooth turned on, it should periodically sync with the Fitbit app to update your stats. I recommend confirming if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app? For complete troubleshooting instructions to resolve the syncing issue, see Why won't my Fitbit device sync?

Let me know how it goes. 

[willajo]

Yes - I know it should periodically sync, but it doesn't. My fitbit app is
updated to the latest version. "All day sync" is on.

Every single day I have to open my Fitbit Dashboard and sync my device
manually.

My Fitbit is connected to my insurance company and this is a pain in the
***.

Moderator edit: personal info removed

[LiliyaFitbit]

Thank you for your reply, @willajo.

I appreciate your efforts and the additional details, I understand how you are feeling. Please let me know the model of your phone and the OS/software version. I will be glad to investigate further. 

Looking forward to hearing back from you.

[willajo]

Pixel 3
Android 11

[LiliyaFitbit]

Thank you for your response, @willajo.

I appreciate the additional information. I would like to confirm that our team is aware of this issue and they are working to identify a resolution as quickly as possible. I am sorry for any trouble. I appreciate your patience and look forward to getting you back on track.

Let me know if you have any questions.

[willajo]

Just to let you know, this hasn't always been a problem. It just began a
month or so ago.

Willa Jo

[LiliyaFitbit]

Thank you for providing the additional details, @willajo.

Our team has been informed of this issue recently and they're working to bring a solution to all our affected users. Your patience and understanding is truly appreciated.

I'll be around if you have any additional questions.