Charge 3 stopped syncing after the Fitbit App update

[PriscillaC]

I have tried all of the suggestions except the hard factory reboot. Since the update on 6/23/21 the syncing became very spotty.... finally on 7/2/21 it synced at 529 pm. Now nothing.  I tried using an android phone, I uninstalled and reinstalled the app. I even tried to use an Ipad the way I've synced for a long time no longer works. there are 2 things I don't understand. Until fitbit did an u[date I had no issues. when I try and sync and click on the Sync now.... the arrows on the right never move. 

What ever the update was it is clear I am not the only one having the issue. I've tried everything that has been suggested. Fitbit needs to come up with a patch.... but I wonder if it can't sync will it work?

Moderator edit: subject for clarity 

[WilsonFitbit]

Hello @PriscillaC. Nice to see you around. 

I'm sorry for the experience and thank you so much for taking the time to provide your feedback and for every step you've followed. At this time, I'd like to let you know that if you're trying to sync your Charge 3 using an Android or iPad device, I recommend making sure that the Fitbit App installed is up to date. 

If you're unsure about it, please take a look at this help article for tips and instructions about how to update the Fitbit App to the latest version which is (3.43.1). Also, take into consideration that in order for the Fitbit App (this new version) to work well, your Android and iPad should meet the requirements listed here: https://www.fitbit.com/global/us/technology/compatible-devices. 

If your Android or iPad don't meet the requirements and you were using an older version of the Fitbit app, these older versions are no longer available to download if you uninstalled it. Otherwise, you will need to update the OS on your devices to the minimum required for the new version of the Fitbit app. 

On a side note, you can sync your device with any compatible phone, tablet, or computer that meets syncing requirements. If you were receiving notifications from your phone on your Fitbit device, you'll need to disable the Bluetooth bond between your phone and Fitbit device before using a different phone or any other device. For instructions see Why won't my Fitbit device sync?

If the information above doesn't apply, I recommend reaching out to our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

Lastly, regarding your question about if your Charge 3 will continue working even if it's not syncing, please note that you can continue using it to track your daily activities, but you won't be able to see your Fitbit data in your Fitbit account. 

Hope this helps. 

[PriscillaC]

This is my frustration I have done what has been suggested and still I get no syncing. I have used a phone, ipad a Windows 10 unit... everything requested.  the updated app even with a sync dongle can not find the Charge 3.  It appears there was an update done by fitbit on 6/23/21 and the problems started.  There might have been some other update on 6/29/21 and finally by 7/2/21 my Charge 3 did it's last sync at 5:29pm.  Last night it said my HR as I was dozing was 155..... it wasn't. I took the unit off and now it says my HR is 70.  

I have gone to the 'help' you listed and I get asked to do everything I have done.... I've now done all of this several times and I get the same outcome. It does not sync. the last one asked me to delete the fitbit from device and repair it.... it won't pair. It does not recognize it

Please have fitbit do a patch to fix this issue.  

[WilsonFitbit]

@PriscillaC Thank you for your reply. 

I understand how you are feeling and appreciate the feedback provided.  At this moment, I’ve reached the limits of what I can do for you here on the public community forums, but I was able to see that you have reached out to our Support Team and they have provided a replacement option for you. 

Your new Charge 3 should be able to sync either with your iPad or Android device unless they meet these requirements. On a side note, if you have any additional questions or inquiries, I recommend replying back to your case and our Support Team will be able to continue assisting you. 

Lastly, I really appreciate all the comments and feedback provided. Please note that your comments are very important and these help to continue working on improvements to our services and products. 

See you around.