help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 stopped syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-04-2020 04:12 - last edited on ‎09-27-2020 19:52 by Fitbit Moderator

‎01-04-2020 04:12 - last edited on ‎09-27-2020 19:52 by Fitbit Moderator

Hi all,

 

New to the Fitbit world and excited to get stuck in. Problem is all was going well with syncing for a day and a half then nothing for the next few days. Using the app on a windows 10 laptop. Have tried uninstall app / restart / manual sync / re-start tracker / Bluetooth off/on etc etc.

 

The app finds the tracker and goes through the syncing process, but seems to not complete? Nothing has registered, you can see the live data via the app and the tracker shows how many steps etc. Currently do not have a compatible phone, only the laptop. Any ideas how to get it to sync please?

Many thanks.

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-05-2020 03:02

‎01-05-2020 03:02

Welcome to the Community, @FelineCreature.

 

Thanks for troubleshooting this syncing issue. If your Charge 3 isn't syncing, I recommend taking a look at the help article: Why won't my Fitbit device sync? and follow the instructions provided there.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes