Time zone on Charge 3 won't update

[Angela46]

Have tried to manually change in advanced settings. Have rebooted device multiple times. Have tried to set time automatically. NOTHING! Keeps reverting to LA time when I and my phone are both in Sydney. Customer support have no fixes! Been this way for two weeks. Now they are ignoring me??! Anyone else having this problem? Have been a loyal Fitbit user for 4+ years! Maybe it’s time to ditch?

Moderator edit: updated subject for clarity

[JohnnyRow · Accepted solution]

Sometimes it helps to change it to another wrong time zone sync, then change back to correct zone, and sync again.

[MarreFitbit]

Hi there @Angela46, welcome to the Community Forums. I'm sorry to hear that you're going through this situation. I appreciate your time while troubleshooting the wrong time on your Charge 3.

As my friend @JohnnyRow said, Ii the time keeps showing incorrect after syncing your Charge 3, I recommend changing your timezone to a complete different one, sync your device, put the correct time and sync again. To change the time make sure you are following the instructions provided in the help article How do I change the time on my Fitbit device?

Keep in mind that your Charge 3 may be showing an incorrect time if it hasn't synced or if it has been unpaired from your account. As you may know, Fitbit grabs the time of the device you're syncing with so it can update the time throughout the day. Have you checked that your Charge 3 is still linked to your Fitbit account and your phone's Bluetooth settings? I'd suggest to take a look at: Why won't my Fitbit device sync?

We hope this helps you, let me know if you need further assistance. 

[Angela46]

Thanks for responding. The funny thing is that it is syncing to my phone which has the correct time so all the data doesn’t make sense.
I will try your suggestions.. problem this morning is that the app is freezing once the sync is complete. Most frustrating is getting no help from Fitbit support.

Moderator edit: removed personal information

[MarreFitbit]

Hi @Angela46. Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

Let me know if you have any questions present.