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Charge 3 stopped syncing

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‎10-30-2020 10:28 - last edited on ‎10-31-2020 06:15 by Fitbit Moderator

‎10-30-2020 10:28 - last edited on ‎10-31-2020 06:15 by Fitbit Moderator

My charge 3 hasn't synced since October 7th 

Its fully charged Bluetooth is on .

Have uninstalled it etc still no good any ideas please.

 

 

Moderator edit: updated subject for clarity

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‎10-31-2020 06:14

‎10-31-2020 06:14

Hi @Nancyrose, it's great to see you in our Fitbit Community! I'd like ot follow up and help you with your Charge 3 since it stopped syncing with your phone. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

 

Finally, monitor your tracker during the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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