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Charge 3 stopped tracking all activity

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‎04-17-2020 19:35 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-17-2020 19:35 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

The last 4 days my Charge 3 has stopped tracking any and all activity. It was working perfectly, nothing has happened to it it just suddenly stopped working. I’ve reset it multiples times it seems to work but then when i sync it just shows as 0 on everything. I would like to find out about getting a replacement as it is under warranty still. 

 

 

Moderator edit: subject for clarity

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‎05-01-2020 06:14

‎05-01-2020 06:14

It's great to see you around, @matthr600.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this activities issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎05-01-2020 07:07

In response to AlejandraFitbit

‎05-01-2020 07:07

Happily I was able to get the Fitbit to update. I think it had to do with an iPhone update that messed up my setting. I had to delete the Charge 3 from Bluetooth devices and then when I paired it with my phone, it did update at that point.

So, maybe this will help others – thank you for your attention to my problem. Hope all of you are healthy and Happy!

Blessings to you.

Chris

Sent from Mail for Windows 10
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