Charge 3 won't hold a charge

[shaffer-reid]

1 month past the warranty! Fitbit online chat rep offers no help! Sorry your warranty is up! My Charge 3's issues started prior to the warranty being up. First started with a black screen, was instructed to change the clock face-that worked for a week!

Now I have to change the clock faces every other day. The latest as of a week ago is the battery will not hold charge. I was instructed to do a short then long reset... nope that didn't fix it. I'm thinking since the clock face needs changed every other day that is has shot the battery in it now! Fitbit offered ZERO help! Replacement DENIED!

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @shaffer-reid.

I understand how are you feeling and appreciate the feedback provided. Thanks for troubleshooting these battery and display issues.

As you were told, our limited warranty provides repair or replacement of products that have a defect while still in the warranty period.

Since your device is out of this period, and therefore is not eligible for repair or replacement, you were offered a discount to thank you for your loyalty to Fitbit. For more information about our warranty, I recommend clicking here.

Also, if you are interested in using that discount, you can check out our comparison page and look for the device that meets your needs. We thank you for being a customer and hope that the discount will help keep you in the Fitbit family.

Let me know if you need anything else.