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Charge 3 stopped tracking my sleep data

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‎04-10-2023 18:30 - last edited on ‎04-11-2023 04:59 by Fitbit Moderator

‎04-10-2023 18:30 - last edited on ‎04-11-2023 04:59 by Fitbit Moderator

Sleep tracking for me stopped March 30, 2023. I've done all of the Fitbit troubleshooting and nothing has worked. Disappointed. Is there anything that can fix this issue? 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎04-11-2023 05:01

‎04-11-2023 05:01

Hi there, @NShavi. Thanks for stopping by in the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 3 before reaching out. 

 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

 

I hope we can solve your issue soon. 

Maria | Community Moderator, Fitbit


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‎04-11-2023 22:21

In response to MarreFitbit

‎04-11-2023 22:21

Try sleeping with the tracker on your non-dominant hand. If steps 1-3 don't work, I suggest manually logging your sleep to reflect the time slept.

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