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Charge 3 stopped working

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‎04-22-2020 08:06 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

‎04-22-2020 08:06 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

The "issue" started with one of the lights at the back of the fitbit blinking and buzzing (the green light) - and then random lines of 0000000 across the screen.  Next the device would not switch on.  I ensued that the battery was fully charged - and while plugged in via the usb cable used the devices's reboot function - no change - and then the 8second hold the button reboot.  This seems to give the device life for 3-4 hours, where after it just switches off.  When I plug it in via usb cable, the fitbit app sync shows that the battery is full.  I've now tried the 15 second button reboot - but that seems to do nothing!!

 

Is this the end of the 16 month of life of my fitbit?

 

 

Moderator edit: updated subject for clarity

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‎05-05-2020 14:33

‎05-05-2020 14:33

Hello there @ReneePet, welcome to the Community Forums. We apologize for the late response, due to recent events affecting our operations, we're taking longer to respond.

 

I'm sorry to hear about your Charge 3's odd behavior. Thanks for taking the time to troubleshoot it prior to posting here. 

 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here. If you have any further questions about the resolution give, please don't hesitate to reply back to the last email you received. 

 

I'll be around if there's anything else I may do for you in the meantime.

Maria | Community Moderator, Fitbit


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