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Charge 3 stopped working

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‎08-04-2020 07:31 - last edited on ‎09-15-2020 11:07 by Fitbit Moderator

‎08-04-2020 07:31 - last edited on ‎09-15-2020 11:07 by Fitbit Moderator

My Charge 3 has stopped working just outside 1 year warranty. Initially stopped  tracking sleep followed by radically cycling from screen wake and steps screen. I tried to install upgrade but not helping. I can read  others also experiencing same issues including white line and mocking smiling face. Very disappointing. Support offered a 25% discount on a new watch. Not encouraged to continue as a Fitbit Customer. Don’t wish to be buying a new watch each year. 

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2 REPLIES 2

‎08-04-2020 07:46

‎08-04-2020 07:46

I'm with you. My 1 year old warranty replacement is doing similarly. I'm not so sure that I want to invest in another one when 2 have gone out in the past 1 1/2 years.  I don't want to be investing in a $100+ watch every year.

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‎08-04-2020 08:43

In response to Corgifit

‎08-04-2020 08:43

I agree completely. My screen stopped displaying last week and then the band just fell apart 2 days ago. I don’t even know if there’s any point to contacting customer support. Trying to do so has been extremely frustrating. I think FitBit has just lost me permanently as a customer. 

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