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Charge 3 stops tracking during exercise

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‎10-25-2020 07:57 - last edited on ‎11-12-2020 13:16 by Fitbit Moderator

‎10-25-2020 07:57 - last edited on ‎11-12-2020 13:16 by Fitbit Moderator

I walk on a treadmill every morning. A few times now, I have started my Fitbit and then later when I look to check my progress the device is no longer tracking! It isn’t paused- it is on the regular screen. I doubt it is being done accidentally because it takes a few times pushing the button on the side to do that. It is well charged so I don’t think that is the reason. 

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‎10-26-2020 11:48

‎10-26-2020 11:48

Welcome to the Fitbit Community, @FLJulie.

 

I am sorry to hear your Charge 3 stops tracking during exercise. Thank you for providing the additional details, I understand how you are feeling and I am here to help. I recommend restarting your tracker by following the steps from this help article: How do I restart my Fitbit device? 

 

To confirm the steps to track your exercise, see How do I track my workouts with my Fitbit device?

 

Keep me posted on the outcome. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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