Charge 3 stops tracking exercise

[Ziamarsh]

As noted in the title my charge 3 keeps stopping tracking my exercise, I will set it to start tracking my workout then when I look to check it has stopped tracking and I’m just on the Home Screen. I have done a hard re set (plugging into the charger and holding down the home button) many times, I feel like I do it almost every time I charge it! This has also been coupled with my fit but not responding/freezing fairly often and taking a long time to sync to the app. If anyone has any ideas of what to do to help it would be much appreciated!! Thank you 🙂 

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Ziamarsh Welcome to the community forums! Thank you for the information and for the troubleshooting steps you've followed prior to posting! 

I'd like to let you know that since the inconveniences have persisted, the best way to get help is to contact our Support Team. You can contact them through chat or over the phone. Click here to get connected. 

See you around.