Charge 3 strap broke

[MrsKrijgsman]

Just now de strap on my Charge 3 broke.

I was wearing it, I lifted my arm up to grab something and my Fitbit was hanging of my arm. Apparently it started where the pin was that secures the 2 straps together.

I wanted to claim a new band via the link, but it can’t find my Fitbit.

but I was send a new one via Fitbit themselves because of major returning problems with my Charge 2. (Multiple bands and multiple pebbles)

can you help me?

 

[EdsonFitbit]

Welcome to the Fitbit Community, @MrsKrijgsman.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to get them resolved before contacting us.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[Evi2701]

Hi,

My Charge 3 wristband also broke. I purchased a new one in June 2020. Now I'm reading online that trackers and accessories purchased in the EU have a warranty policy of 2 years. However, I cannot file this claim online as my tracker is older than 2 years so it won't show up. But if possible, I would file a claim for the separate wrist band I bought in June 2020. How do I do this? I cannot contact Fitbit by e-mail, telephone or chat from the Netherlands.

With kind regards,

Evi

[EdsonFitbit]

Welcome to the Fitbit Community, @Evi2701.

You can contact Customer Support by phone. After making click here please make sure to select your country from the drop down menu at the bottom of the page.

Have a nice day.