help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 strap keeper cracked

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-24-2019 15:18 - last edited on ‎11-17-2020 11:10 by Fitbit Moderator

‎03-24-2019 15:18 - last edited on ‎11-17-2020 11:10 by Fitbit Moderator

The small strap that holds the excess portion of the wrist band in place has split. Can I purchase this item separately?

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
1 BEST ANSWER

Accepted Solutions

‎03-24-2019 23:47

‎03-24-2019 23:47

Hi @OurZoey If you mean the little keep loop that holds the loose end ofbthe strap to the watch band, then the answer is no. You need to buy a whole new watchband From fitbit   https://www.fitbit.com/store  or a third party one.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

Best Answer
3 REPLIES 3

‎03-24-2019 23:47

‎03-24-2019 23:47

Hi @OurZoey If you mean the little keep loop that holds the loose end ofbthe strap to the watch band, then the answer is no. You need to buy a whole new watchband From fitbit   https://www.fitbit.com/store  or a third party one.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎03-25-2019 07:30 - last edited on ‎05-13-2025 11:03 by Fitbit Moderator

‎03-25-2019 07:30 - last edited on ‎05-13-2025 11:03 by Fitbit Moderator

A warm welcome to the Community @OurZoey and @NellyG thanks for the input.

I am sorry to hear about what happened with your strap keeper. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

Let me know if you need anything else. Robot wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎09-23-2020 07:24

In response to AlejandraFitbit

‎09-23-2020 07:24

Ajejandra,

I have the same problem with a Charge 3 purple that I bought for my wife 6 months ago.

I contacted support and they told me I had to buy a new strap - this is shocking, we have had 3 Fitbits and expect better than this.

What is the point of paying over £100 for a Fitbit only for poor quality loops like this to break. She cant wear the Fitbit outside now in case it falls off.

 

I have to disagree with your comment that support will be glad to help out and provide a solution, all they did with me was try to sell me a new strap! And what happens when the loop breaks on that? Buy another, then another?

 

Cant tell you how let down I feel

 

Eddie

Best Answer
0 Votes