Charge 3 swiping issues

[SueAMarshall]

Has anybody else got a problem scrolling through the screens on their Charge 3? Although not scrolling down through the screens / features might be more appropriate. I read the help document and did exactly as it said but when I move my finger down the screen it only shows the next Fitbit features intermittently, eg steps, number of staircases, calories I’ve used etc.

Also,  sometimes the watch screen goes off when I touch it and am trying to move to the next features, even after 2 or 3 seconds.

Moderator edit: subject for clarity

[NellyG]

Im not sure I understand your question. Are you having trouble moving from one item on the today screen to the next? That is what I understand by scrolling. Or are you trying to change the order of the list?

[SueAMarshall]

Thanks, just trying to move from one item to the next on my watch. Not trying to change the order.

[AlejandraFitbit]

It's great to welcome you @SueAMarshall and @NellyG thanks for stopping by.

I appreciate all the efforts in trying to fix this issue. Please confirm these are the steps you are trying to restart your tracker:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button to restart your tracker:
   • Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

Let me know the outcome. 

[SueAMarshall]

Thanks, I did exactly as you said but it hasn’t worked.  It’s very disappointing as I find it very frustrating and will be sending my fitbit 3 back 

[LT88]

This worked for me.  When all else fails, reboot.

[AlejandraFitbit]

Thanks for the update @SueAMarshall and it's great to welcome you @LT88.

@SueAMarshall upon checking with our support team, I was told that you have already created a case with them. I know they will be glad to help you out and provide you a solution.

@LT88, I am glad to hear that the instructions provided worked and that your tracker is working properly. If there is anything else we can do for you, do not hesitate to post it.

Happy stepping! 

[macz-fitgurl]

I had the same issue today just tried the reset and the instructions worked.

[AlejandraFitbit]

It's great to have you on board @macz-fitgurl and to hear that the instructions provided worked and that your tracker is working now. Let us know if there is anything else we can help you with.

Keep the stepping up! 

[SueAMarshall]

My original Fitbit 3 did not work no matter what I did.  However I got in touch with Fitbit and they sent me a new Charge 3 once it was determined that the one I had was faulty.  Now very happy with the replacement. 

[SueAMarshall]

My original Charge 3 was determined to be faulty and a replacement was sent which works perfectly.  More than happy with the Fitbit.

[Frugal924]

My wife had the same issue but the reboot worked for her.  But good to hear you got a replacement.  Fitbit support is really I have gotten a replacement in the past. 

[Tricia302]

I charged my Inspire  all day. Still didn't scroll. Then I plugged it back in and held down the button. After the screen went dark I counted 8seconds...waited for the smiley face to appear. Thankfully it did! My Fitbit is back up and running. Thanks for the directions.

Does this restart need to be done periodically? Does this happen on all models?