Charge 3 syncing and accuracy issues

[pcnaptown]

My Charge 3 says it is synced when I manually sync it; but, no data shows.  However, the data shows on my Charge 3 device.  After resyncing, I removed old Fitbits from my account and changed the watch display (time) because that was suggested.   In addition, I don't think the step/milage is accurate.  It's reading high.  Yesterday's 5.89 miles is just not true; I did a route that I know is about 3-3.5 miles.  It's great that it displays on the device (although inaccurate), but there is no record on my dashboard. 

Moderator edit: updated subject for clarity

[EdsonFitbit · Accepted solution]

Thank you for visiting the Fitbit Community, @pcnaptown.

I’m sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for the time you spent trying to get them resolved.

To resolve syncing issues, we recommend following these troubleshooting steps.

In addition, you can set up your Tracker as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Regarding the inaccurate distance recorded by your Tracker, you can change your stride length to see if the issue is resolved. For instructions, please visit this article and open the menu "Can I change my stride length in my Fitbit account?".

Hope this helps.

[DMH2504]

I am having same problem with accuracy of steps / distance walked since Monday.

Took a 60 mile car journey on Tuesday and recording about 1000 steps walked in that time.  Previously may have recording a handful of steps if road surface was particularly uneven.

Going to contact Customer Service because I have a display issue too.  I thought problems were occurring because the device is 2 years old and nothing is built to last anymore but this forum leads me to think there is an underlying problem.

[EdsonFitbit]

Welcome to the Fitbit Community, @DMH2504.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[pcnaptown]

Reply was good for a short period of time.  However, an entry that was on my Dashboard is now off.  In the meantime, the band broke.  Perhaps it's just p*ssed at me for not wearing it for a long time.  

Separate question if it is ok to tag onto this message.  I understand that the Fitbit Sense will make an emergency call if there is a problem.  My understanding is that you press on the face and it sends a message to 911 and X number of people you have listed as emergency contacts.  Will the Sense detect a fall and send a message to only one person and not 911?  Sometimes you don't need 911, just a way to let a person know that you're down and MAY need help. Even better would be that it sends the message only if you haven't called the number within a specified amount of time.  

[EdsonFitbit]

Thanks for your response, @pcnaptown.

I'm sorry to hear about your damaged Charge 3 wristband, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

At the moment, the Fitbit Sense doesn't send any message nor makes any emergency call if there is a problem. There is a feature suggestion called "Emergency Contact Button or SOS Call (or sound)". You are welcome to vote it and if there is any update, it should be communicated as soon as possible.

Have a nice day.