Charge 3 syncing and display issues

[SunsetRunner]

I've had a blank screen for weeks, none of the suggestions have worked BUT I have still been able to get stats via my phone or tablet .... until yesterday when nothing was showing.  According to the tablet the battery was low, according to the phone it was 85%.  It was last charged Tuesday so the 85% is more likely, especially as I have a chest infection (NOT Covid!) so have just been sitting around with no exercise other than taking the dogs to the field at the bottom of the garden.  Today the tablet said the battery was empty, the phone initially said around 85% still then suddenly decided it would agree with empty.  Fitbit charged up - tablet said full, phone said medium.  No stats.  To check if things were working I took the dogs down to the field, when I came back the tablet said I had done over 1,000 steps - great!!!!  Phone still said nothing and unable to sync.  Bluetooth off then on again, tried to pair it.... no joy.  Oh well I still have the tablet giving info - NO I DON'T!!!!!!!!!!!!!  While I was trying to get the phone to find the device that has now lost it's pairing and cannot find the Fitbit.  So I thought I would try setting it up as a new device - bad idea, it found the Fitbit but now wants me to enter the code, that would be the one sent to the screen which lost its display a couple of weeks ago then!  So I have now lost ALL my stats (other than the weekly email info).   

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @SunsetRunner, welcome to the Community Forums. I'm sorry to hear about the inconveniences you've been experiencing with your Charge 3. Thanks for the detailed information you provided in your post and for taking the time to fix the inconveniences prior to posting here.

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

I'll be around if you have any questions present.

[NOLAKat]

I have had this same problem with no data getting through for over a week. Black screen. Is this a trashcan situation???

Kat

[NOLAKat]

I guess I should be grateful? I've had mine since Aug 2019. Most of my family have been Fitbit loyal, not sure where I'm going from here. No communication from Fitbit.Sent from my T-Mobile 5G Device