Charge 3 syncing and screen issues

[Francis1986]

My charge 3 has stopped syncing after less than a year. I have tried everything listed on the site including logging on using my laptop etc. Nothing works.

Also it no longer turns on by wrist action and the screen display has lines going through it.

How do I go about getting a replacement?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Francis1986, it's great to see you in our Fitbit Community. I'm sorry to hear about the syncing and screen issues that your Charge 3 has experienced. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums. Before checking out the replacement option and the warranty status, I'd like you try some troubleshooting steps.

In order to avoid providing the same information, let me know what troubleshooting steps you have tried. In the meantime, try the troubleshooting steps that are listed in this help article in order to fix the syncing issue. This article may contain steps that you already tried but you can skip them and proceed with the rest.

The article previously mentioned, includes a restart process, which is helpful for the screen issues that your tracker is experiencing. In addition, please try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Looking forward to your response.

[Francis1986]

Thanks for the response. I've switched the Fitbit off and restarted several
times, switched bluetooth on and off and tried logging on from other
computers and changed clock faces. I've removed it from bluetooth and
reactivated it and it locates the device but cant pair with it.

No luck with any of this.

[Francis1986]

Hi,

Still no progress, any further help appreciated