Charge 3 syncing issues and band feedback

[mifs]

My wife and I are in our 70s and use the Fitbit Charge 3 mainly to record our sleep patterns and half the time have troubles syncing our sleep time the first time, so we usually have to sync a few times before our sleep time registers.

Also I have read so many times that the bands on Fitbit break. We are in the process of getting our second Charge 3 replacement bands and as you can appreciate at our ages we are not avid sports persons, therefore I would like Fitbit to recognize they are providing inferior bands not fit for purpose and lift their game to include longer lasting bands even if it costs a couple of Dollars more, as I can imagine the numbers of watches lost when the bands give way and the wearer is not aware of it and the watch is subsequently lost. 

Mifs

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @mifs.

Thanks for troubleshooting this syncing issue. If you are having problems syncing your trackers, I recommend taking a look at the help article: Why won't my Fitbit device sync? and follow the instructions provided there.

About the band, thanks for the feedback. The best place to make your voice heard is the feature suggestions board in our community. Please take a moment to visit and give us your feedback. If you find that a similar suggestion has already been made by another member of the community, you can vote for their idea and add your comments.

Let me know if you need anything else.