Charge 3 syncing issues with Samsung S9

[Vicki-ellen]

My charge 3 is not syncing with my phone - i have tried all the tips, re-pairing, updating the app, deleting and re-installing the app. Every time it works for few hours and then does not sync for the rest of the day.

My charge 3 is less than a year old

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Vicki-ellen I hope you're doing well!

Let me help you with this and thank you for troubleshooting this issues. I suggest you clear the link between your phone and your tracker by doing the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Let me know how it goes.

[Vicki-ellen]

Still not working

[Eswan6391]

I have the exact same issue with my Samsung s10! Only started the last few days and I have tried all the troubleshooting and its still not working!

[AlvaroFitbit]

@Vicki-ellen @Eswan6391 thank you for troubleshooting this issue.

@Eswan6391 Since the issue persists I have created a ticket so our Support team can further assist you via email.

@Vicki-ellen I noticed that you already have a ticket with Support so please work with them to find a solution.

Let me know how it goes.