Charge 3 syncing issues

[mbmboat]

Charge 3 stays stuck in sync mood since I updated my iphone 6plus to 14.2.  I've tried to restart the phone, reboot my fitbit, & turned off bluetooth and restarted that, followed by restart of phone still no luck.  Oddly, the fitbit did sync this morning.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @mbmboat, welcome to our Fitbit Community! I'm sorry to hear about the syncing issues that your Charge 3 has experienced. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. In case the issue persists, contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

I'll also be around if any question arises.

[mbmboat]

Yes that’s support team helped me. I had to remove the device from my phone and re sync. Good tip for the future