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Dead pixels on Charge 3 screen

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‎11-14-2020 22:26 - last edited on ‎11-15-2020 08:33 by Fitbit Moderator

‎11-14-2020 22:26 - last edited on ‎11-15-2020 08:33 by Fitbit Moderator

I have atleast 12 lines of dead pixels on the screen of my Charge 3. This is the replacement for my original one that had the same problem a year and a half ago., now my current one is 7 months old and has started getting the same problem. I have done both short and long resets, changed the clock face back to its original and nothing is working should I return it to my retailer and do another swap? Thanks.

 

 

Moderator Edit: Clarified subject

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‎11-15-2020 08:49

‎11-15-2020 08:49

@catriona83 Thanks for being part of our Community! 

 

Let me help you with your Charge 3 display with dead pixels and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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