Charge 3 touchscreen not working

[JayWhipOnRye]

 So I got mine a couple days ago but the touchscreen does not seem to be working. I tried swiping every which way and restarting the device multiple times but still nothing. I even had someone else try it in the event I was doing something incorrectly but still nothing. Tapping on the screen does nothing either. Anyone else having issues with it?

Moderator edit: updated subject for clarity

[NorthernLights9]

I agree completely. I also like the sleep tracking on the Charge line. My new Charge 3 tracker is now on day 8 and working well. On the other hand, the previous one lasted for a month and a half before failing. Good luck!

[MelissaC729]

Thanks! Fingers crossed that I can swap it out and get lucky with a working one!

[LaffyFBuser]

Good luck! I’ve noticed mine starting running a little better unexpectedly. Am starting to think it’s related to the iOS and phone upgrades as well, which is arguably good news for FitBit because they can blame Apple. :))

Sent from my iPhone

[kavi_b]

I am having the same issue. I have tried everything recommended and the display does not work. I can see messages popup however touch does not work on the charge 3 

[LaffyFBuser]

Does it still log and sync with your phone? Mine did even when the screen was non responsive.

So, I just synced with my phone repeatedly while regretting my purchase of the fitbit. Eventually, I made sure to reset my phone, upgrade to the latest operating systems of all the devices - phone, charge 3, app. For now my touch screen started working again until it stops again next time unexpectedly.

Bad news is I really liked my iPhone 6, but with all the upgrades to get my charge 3 working, my phone lags and stops and limps along.

So, I traded phone functionaity for FB functionality, and the reality is I only trust the Charge 3 for sleep and heart rate. I can get 14 floors climbed while riding an elevator, and I can 250 steps an hour while praying in church, driving in my car, and trimming the hedges while standing in place.

Prolly shoulda just kept the rouch screen in useless mode and left my phone alone. I miss my phone fuctionality a lot more than the FB touchscreen.

Sent from my iPhone

[kavi_b]

Everything works just not the touch screen. shows the time date but can't
swipe and look at other things.

[MelissaC729]

Can’t add apps, swipe up or down or left, can’t clear messages..:

[kavi_b]

Yes exactly that

[Aslan2718]

The steps worked, I looked at the settings to see how I can fix the screen not being responsive to touch and now it’s working after I reset it. Thanks 

[BarbSch]

Thanks.  Tried the method and it worked.  The watch is unlocked again.

[MelissaC729]

Just exchanged my Fitbit...we will see if that remedied the problem🤣

[Jenn1291]

Im dealing with the same thing touch screen isn’t working doesn’t matter how many times i reset or restart. What should i do?

[MelissaC729]

I exchanged mine today and the new one is working so far!!

[EvaMB]

I am having the same problem as Matthew H.  At first just the touch screen wasn't working.  Then I tried both restarting and turning it off and on as you advised.  Now my screen is just black and I don't get anything except vibrations when I push the button.  I have also tried disconnecting from bluetooth as another user suggested.  Still no such luck.  

[RobertBaker]

thank you so much for this fix

[CKCORA]

I just had this problem a few minutes ago. I swiped every direction and nothing worked.

I went to the app and changed the clock image setting and that rebooted it on my fitbit and it was back to normal working...swipe and all. 

[EvaMB]

Thanks for the thought!  Still no luck for me though. 😞 

[Rose4462]

Good afternoon - I also had a blank screen today and thought I had killed my Christmas present 😞  Many thanks for the helpful tips on resetting, my Fitbit is now back up and working fine.

cheers

Rose

[Fee78]

Thanks for the very  clear steps. I followed them and now my Fitbit is reset and the touchscreen is working, Thank you!!

[Poopah]

Cannot get back to starting screen on wrist device