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Charge 3 tracking incorrect Sleep Data

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‎04-16-2021 02:41 - last edited on ‎04-16-2021 04:24 by Fitbit Moderator

‎04-16-2021 02:41 - last edited on ‎04-16-2021 04:24 by Fitbit Moderator

I think my device is tracking someone else's sleep. I was certainly up by 7.55 today but my tracker shows I was asleep until 8.40am. Recently it showed I was asleep for 10.5 hours, never in a million years. I wish! Help

 

 

Moderator edit: subject for clarity

 

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‎04-16-2021 04:29

‎04-16-2021 04:29

Hello @Pigsick. It's great to see you around. 

 

Thank you for the information and I'm sorry to hear about this experience. I'd recommend performing a restart to your Charge 3 to see if that refreshes the performance. For the restart, please make sure to follow the instructions from this link: 

How do I restart my Fitbit device?

 

I also recommend wearing your Fitbit device in a snug wristband while sleeping and make sure that the Sleep sensitivity setting is correct for you. For more information, please visit: How do I track my sleep with my Fitbit device?

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
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