Charge 3 tracking steps while driving

[Francine-t]

When I'm on my way to work charge 3 keeps counting steps (when I'm inside the car)

One day I even took the clock off but it kept counting.

Is there any configuration that I can change of update I can do to correct this?

Moderator edit: updated subject for clarity

[Funize]

Same here can't trust the step counter.
Just shaking your hand counts it !!
I walked 250 steps when I was in the bath.
my shower cubicle is 1.2 * 1.2 meters.. :))

Hope it will be fix.

[MarreFitbit]

Hi there @Francine-t and @Funize, welcome to the Community Forums. Thanks for already changing the settings on your Charge 3 to improve the accuracy of it. 

I understand how important is to get accurate details. Remember that the wrist trackers count steps depending on the movement of your arms, when you are driving or for example when your tracker is close to a fan, your tracker counts steps due to the vibrations. You can learn more about how your Fitbit tracks steps by checking the article: How accurate are Fitbit devices?

About the steps tracked during your rides, there are 2 ways you can prevent this:

1. You can plug your tracker into the charging cable while you are driving -- the Fitbit will not count steps while it is charging.  

2. You can log the driving manually by following the steps in this article.

Let me know if there's anything else I may do to help you. 

[Funize]

I work as a renovation worker and drive 30 meters get out of the car go and drive again 30 meters and so on. so I can't use your product? ..
Can you make an update where the sensitivity is not so fine?
Mvh Funzie

Sendt fra Mail til Windows 10

[Alan89]

I'm a lorry driver, I can't expect to log driving throughout the day or take it off and on 10 times a day. 

I need a way to sort this once and for all. No help from Fitbit. 

Christmas present to help my fitness levels and it's useless, another item to catch dust. 

[MarreFitbit]

Hello there @Alan89 and @Francine-t, I understand how important is to get accurate details, I'd suggest to vote for this idea to show your support. Our team brings new features and improvements based on the Community posts, and the more votes the better chance of getting the attention of the developers. You can learn more about how Fitbit decides what suggestions get released in our FAQs.

Let me know if you have any questions present. 

[Francine-t]

Hi,

It would be better to have some update in the system because even when I'm not driving, when i'm seat next to driver or even in the back of the car, it keeps counting.

Of course you gave some way around where I can delete the exercise 'driving' of plug in the charger, but an update would be the best solution for this case, as you can see in the posts related by people whose job is to drive.

[MarreFitbit · Accepted solution]

Hi @Francine-t, thanks for getting back and for your question about step counting in general. 

As mentioned here, several things can affect the number of steps your Fitbit device records, including where you place the device, if you wear it on your dominant or non-dominant hand, and your stride length. If you're pushing a stroller or shopping cart, try putting your device in your pocket or use GPS to record your activity, if possible.

If it still seems like your device is overcounting steps, try a step test. While you perform your step test, make sure you: 

-Walk at a normal pace
-Don’t hold anything in your hands
-Put your arms down at your sides, swinging naturally
-Count 1 step for each foot
-To avoid getting an additional step when you bring your feet together, after you reach 100 steps:
1. Freeze in a split-stance. 
2. Move your hand up gently to check the step count on your device.  

Here’s the step test:

1. Restart your Fitbit device. 
2. Put your device on your wrist or put your clip-on device on your hip or torso.
3. Walk 100 steps, making sure to count a step each time one of your feet touches the ground.
4. Pause, then check your device to see your step count, and write down the number of steps you took and the number of steps your device counted. 
5. Perform the test 2 more times, walking 100 steps 3 different times. Each time, write down the number of steps you took and the number your device counted. 
6. Add the number of steps over or under that your device counted for all 3 tests. If your device counted 30 more or 30 fewer than the 300 steps you took, please let us know. 

I'll be around if you have any questions present.