help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 tracking steps while not wearing it

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-17-2020 07:27 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-17-2020 07:27 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

This morning while I was in the shower my Charge 3 was sitting on the end of my bed. I put it on and while walking downstairs I got a congrats notice. It says I took almost 7,000 steps in the last 10 minutes. But it was sitting on my bed. How do I adjust this!?

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
1 REPLY 1

‎04-24-2020 09:40 - last edited on ‎10-13-2025 07:50 by Fitbit Moderator

‎04-24-2020 09:40 - last edited on ‎10-13-2025 07:50 by Fitbit Moderator

It's great to see you around, @nanonano76.

I am sorry for the delay in response, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Now about your tracker registering extra steps, I would like to know if you experiencing this again? Is the surface where you are leaving your device vibrating? I recommend not leaving the device in surfaces that might vibrate since it might register some steps.

If you want to delete that extra information, you can follow the steps in the article: How do I delete steps and floors in the Fitbit app?.

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes