Charge 3 tracks heart rate incorrectly

[Asher91]

My charge 3 heart rate tracker is constantly over 110 and saying I've done 300+ minutes exercise every day. Have had it a year and this has only started happening in the last week.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Asher91.

Thanks for the details shared in your post. I recommend restarting your tracker: How do I restart my Fitbit device? Heart rate can be affected by a number of factors at a given moment. For more information about it and how to improve its accuracy, please see this help article: How do I track my heart rate with my Fitbit device?

Hope this helps!

[CityLion]

@LiliyaFitbit @Asher91  The simple answer is that firmware updates have created a HR monitor on the Charge 3 that has nothing to do with the wearers actual heart rate under most conditions. I've set a special zone for over 155 BPM. Every day the tracker logs hours at that level. I would pass out at that rate. It simply never happens. The device has been rendered useless. Calories, steps, sleep zone oxygen variability, floors what "smart" excersises are tracked are all bogus data. 

[LiliyaFitbit]

Hi @CityLion, it's nice to see you again in our Community Forums. 

Thank you for joining the thread and sharing your experience and feedback. Our team is always working on improvements, and your comments are always welcome. To share additional feedback or if you want the features to be improved, feel free to visit our Feature suggestion board. You can read the FAQ to better understand how that board works.

See you around.

[CityLion]

🙄Yesterday I took my Charge 3 off to see how long it dropped from a completly bogus 148 BPM to zero when a careful manual check showed 74.  It took over 30 minutes dropping one or two BPM every couple minutes.  I have no idea how long it tracked no pulse with a number. It is obvious it is worthless. Seriously a half hour of a device unaware there is nothing to track is a pretty good indication the device has been updated into foolishness.  Remember the device is not on my arm and for over 30 minutes it tracked a pulse that would be impossible to find in thin air. 

@LiliyaFitbit  This is not a feature enhancement. This is an avertised core feature totally distroyed by apparent carelessness. Feel fee to tell Fitbit their current algorithms are shamefully inappropriate for for most owners. Floors, Calories, Steps, anything a customer bought the device for is seriously false and misleading.

[CityLion]

I do know how that board works @LillyaFitbit, thank you.  That is precisely why I am not asking for an enhancement on it when there is a clear malfunction perpetrated by software changes inconsistent with my particular device and many other owners as well.  The Charge 3 device has become far too imaginative as it performs now. Reporting impossible superhuman feats on a regular near constant basis doesn't impress me favorably after 5 years of mostly good performance of devices and the database.  Some of the new kids might think "what a good boy am I" with the wild tales of great fitness in the reporting but hysterical behavior in all functions of the device from simple display brightness to all metrics of activity is as always, a bug 🐛�  All versions of the many Charge devices from the original to the 4 have some of the same issues. The last update 3.39.1 indicated some tweak towards reasonable occured after disastrous previous updates.  Some of the firmware updates have never been tuned to match the App dashboard software and the behind the cloud algorithm fudge recalculations. I use a Pixel 4XL android phone. I realize there are a staggering array of devices to coordinate. It in no way requires an enhancement to a discontinued Charge 3 device. 

[VickiGordon]

So this is happening to me too, and i am ready to give up on Fitbit. My resting heart rate jumped by 10 overnight and i was in peak excersize form for 5 hours in my sleep!

And there seems to be no way to delete incorrect info for heart rate.

Any suggestions for an alternative tracker?

[CityLion]

I haven't checked other tracker communities for this issue. I know my old Charge 2 that worked reasonably well for resting and predictible activity (not interval training) now has the same misguided algorithm controling it's display.  It is not the device it appears it is the host control (surprising intrusion into what I assumed was mechnical metrics) that is a mess. Others with garmin and apple seem satisfied, though I don't know anyone that has reliable heart data from any device,. For me theire is not yet anything worth the price. 🤔