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Charge 3 unresponsive

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‎01-20-2020 21:15 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

‎01-20-2020 21:15 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

I can't get to main screen. Stuck on screen display notifications. No swipe response any direction.  Will not restart 4, 8 or 15 second method. Wouldn't sync earlier in either of 2 devices.

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3 REPLIES 3

‎01-21-2020 07:21

‎01-21-2020 07:21

Hi there @amannm, welcome to the Community Forums. Thanks for troubleshooting your Charge 3 prior to contacting us. 

 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know. 😉

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎01-21-2020 19:19

In response to MarreFitbit

‎01-21-2020 19:19

Wow I cannot believe all the help I've received and so fast.  The face screen issue seems to have resolved itself.  It was just the Model number with maybe legal stuff under.  I don't even know how I got there.  As far as sync my kindle 10 and escape plus apparently are not supported.  It was suggested that some android app and the bluetooth enabled sync at some point.  So we'll see how it goes.  I never did restart using any of the methods but hopefully that issue is resolved also.
TYVM for your help.  It is appreciated.
Marianne
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‎01-22-2020 09:39

In response to amannm

‎01-22-2020 09:39

You're very welcome @amannm.

 

Please don't hesitate to reply back to your support case if you need further assistance, it's always a pleasure to help you. 😉

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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