Charge 3 won't charge

[DeniseDash]

We have tried on multiple occasions to try to get it to charge.  It simply will not do anything.  Please Help!!!!!   

Moderator edit: updated subject for clarity

[ClaireD85]

Mines is exactly the same, I’ve had it less than a year too! 

[MarreFitbit]

Hi there @DeniseDash, welcome to the Community Forums. Thanks for the details provided, I'll be glad to help you.

Please restart your Charge 3 by following these steps, then charge your tracker once again for at least 1 hour.

If the restart doesn't work and the display is still not turning on after performing the steps above, please take a look at the help article: Why isn't my Fitbit device's battery charging?

We recommend to charge your Fitbit via the USB port over a wall adapter. However, it is also possible to charge your Fitbit tracker with a UL certified wall adapter. For best results, don’t leave your device plugged in on the charger longer than overnight.

Tips to better charge your Fitbit:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

Keep the charging contacts on the back your device and the pins on the charging cable clean and free of debris. For more information, see: How do I clean my Fitbit device?

Let me know the outcome, I'll be around.