help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 update continously restarting

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-11-2020 13:45 - last edited on ‎09-16-2020 08:40 by Fitbit Moderator

‎07-11-2020 13:45 - last edited on ‎09-16-2020 08:40 by Fitbit Moderator

Bought a charge 3 today. After charging the tracker and pairing with my phone (samsung s10+) there is a message that there is an update for the tracker.

Starting update, and between 18 and 30% progress of download, the tracker goes from progress bar to complete black and comes back on with the Fitbit logo and webadress for start up. after a little while the update process start over again. 
I cant stop it, so i cant use the tracker at all.

I have tried updating with laptop and a samsung s9 as well. Everyone with exactly same result.

All of them has been restarted, tracker been removed from the dashboard, tracker restarted, phones/laptop restarted.

It has been tried at least 30 times now.

Any other tips than i have been able to find here is appreciated.

 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-12-2020 05:03

‎07-12-2020 05:03

Now also tried with iPhone 8. Goes to between 20% and 30% before the tracker goes all black and update failes.

Nothing else to do than return it to the dealer? 

Best Answer
0 Votes