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Charge 3 update issues

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‎05-14-2020 02:18 - last edited on ‎09-17-2020 09:34 by Fitbit Moderator

‎05-14-2020 02:18 - last edited on ‎09-17-2020 09:34 by Fitbit Moderator

This is the 4th time the single white line has appeared. However, now I am unable to reset the device to get back to the smilie face. The data is still be recorded and it will sun to my IPhone; however, the display is blank. The device still vibrates when receiving messages and alerts. Still the screen is blank. Performing the 8 sec hold still will not return the smilie face and now it is back to a blank screen. I don’t want to reset my data and loss almost 2 years of data. So, what is the next step?

 

Thank you

PS is there a way to trade up to the new Charge 4?  

 

 

Moderator Edit: Clarified subject

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‎08-30-2020 07:45

‎08-30-2020 07:45

Welcome to the Community, @ViperKy.

 

Thanks for troubleshooting this update issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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