01-03-2021
18:28
- last edited on
01-04-2021
04:50
by
MarreFitbit
01-03-2021
18:28
- last edited on
01-04-2021
04:50
by
MarreFitbit
I've read multiple posts regarding the issue with white vertical bands across the screen. Restarting has not helped...what should I do next?
Moderator Edit: Clarified subject
01-04-2021 00:17
01-04-2021 00:17
Fitbit's advice for those having this problem is at Check here for help with Charge 3 screen issues - Fitbit Community
As you have tried restarting without any success, the next step is to contact customer support. They can check your warranty status and advise on your options.
01-04-2021 04:17
01-04-2021 04:17
01-04-2021 04:35
01-04-2021 04:35
There's a link to the customer support contact page in that help article, or you can go direct via contact.fitbit.com
They have a number of sites around the world so the number depends on where you are. Some countries do not have a local number. There is also a web chat option that I have found very useful in the past.