Charge 3 vibrate and flashes continuously

[SedonaMel]

This started yesterday. It vibrates and flashes the screen wake and notification screen. Then it will go to a white line across the screen. I have attempted restarts but nothing has helped. 

Moderator Edit: Clarified subject

[Stxguy]

Following. I have the same problem since yesterday! Have reset but still happened twice today.  And heart rate is shown as 120 but I am seated and reading!  Also “dnd” and “sleep” screens appear.  

[SimonJB]

Is it doing this? https://streamable.com/jev697 Mine became possessed yesterday morning and I tried both short and long resets but neither helps.

[Stxguy]

Not exactly but similar.  I get vibration, aglobe and fireworks and the lightening sy

mbol with a number between 300 and 500.  Button push revels the dnd and sleep titles as you picture. WTH?

[Stxguy]

I have contacted support and will get a callback from escalation team.

[AlvaroFitbit]

@SedonaMel @SimonJB @Stxguy It's great to have you here! 

Sorry to hear that your Charge 3 trackers aren't working correctly and thank you for troubleshooting this issue. @SedonaMel @SimonJB I have created a ticket for both of you so our Support team can further assist you via email. @Stxguy since you already have a ticket with them please keep the communication with the team to find a solution.

Let me know how it goes.

[SimonJB]

Support just told me to try another long reset. Unfortunately it now appears to be completely dead (no screen activity, either on or off the charger, no vibrations). Additionally leaving it on the charger causes it to heat up to 45°C / 113°F

. 

[SunsetRunner]

My Charge 3 did something very similar. Unfortunately, I am out of warranty (originally purchased in November 2018) so I am out of luck.