Charge 3 white lines on the screen

[JCA23]

After an update my screen is now white with brighter white lines running thru it.  Swiping is tough when it can happen at all.  My syncs take longer now, and alarms do not go off as they should when they used to be very dependable. Also not able to reply to texts anymore.  I have done soft and hard resets multiple times. Please help!

Moderator edit: updated subject for clarity

[NellyG]

Hi @JCA23 I have flagged a moderator to come and help you

[gingerflour]

my charge 3 is the same, I am connected to a desk top computer.

[MarreFitbit]

Welcome to the Community Forums, @JCA23 and @gingerflour. Thanks for reporting your Charge 3's behavior. 

In regards to the white lines on the screen, I'd recommend to manually reboot your devices. From the clock face, swipe to Settings and tap Reboot Device. If the reboot doesn't improve the quality of the display, please attach me a photo showing how your devices are looking. In order to add a photo to your reply, please this post.

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. For syncing difficulties, please follow the troubleshooting steps provided in the help article: Why won't my Fitbit device sync? 

If the notifications are no longer coming through, see: My Fitbit device isn't receiving notifications from my phone. 

About the alarms, I'd like to recommend that you try removing the alarm and then adding it once again. You can find instructions on how to remove alarms  by clicking here. Basically what you want to do is: 

1. Sync your Fitbit to your account.
2. Remove the alarm.
3. Sync your Fitbit.
4. Add the alarm.
5. Since once more.

Thanks for flagging the post @NellyG.

[JCA23]

Thank you @MarreFitbit , @NellyG. I tried to reboot from setting on the device twice, no change. My phone is an iPhone SE which is an accepted device.  Anything else I can try? It’s so frustrating. Not to mention the screen is just ugly

[gingerflour]

my fitbit looks the same. what's going on?

[JCA23]

Idk, not cool tho. Happened after an update, I’ve tried all kinds of resets, updates, restarts. Nothing works. I’m hoping to get some help on this sight. Keep checking, maybe we’ll hear something soon.

[Mcbabeo]

Mine is the same. Done the reboot, no different 😥

[gingerflour]

certainly a problem somewhere, I don't think its your phone, as I do all my charging etc on my desktop computer. Mine was after I had updated it also.

[MarreFitbit · Accepted solution]

Hi @JCA23 and @gingerflour. Thanks for following the recommendations I've provided and for thw picture.

I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

Hello @Mcbabeo, thanks for stopping by and reporting this issue with your Charge 3. I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

[Mimsta]

I am having this same problem. Just did the manual reboot on the charge 3. Did a restart on my phone and held button on charge to turn off/on. Still has the problem. help appreciated.

[MarreFitbit]

Hi there @Mimsta, welcome on board. Thanks for restarting your Charge 3 as suggested here.

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

[SchoonerBoatsAK]

my Fitbit Charge 3 got lines across it after the update on 8/20/2020.

it never had lines before!

help 

[SchoonerBoatsAK]

White lines across Fitbit Charge 3 after update on 8/20/2020

rebooted my Fitbit, changed clock face, still present

  this issue of the lines were not present on my Fitbit before this update.

    Please help me? I called and they told me I needed to buy a new charge 3 fitbit

with a 35% discount! Not happy as my Fitbit had no issues prior to the update

i don’t need to spend more money at this time of unemployment due to covid

         Below is pictures I took 

[SchoonerBoatsAK]

Here is the picture of my Fitbit Charge 3 today 

[BigG73]

My Charge 3 is exactly the same as in your picture. It just started doing this the other day and now I can't scroll left or right and so I can no longer use any of the functionality. Its less than a year old and totally useless now. I am going to try the charger port restart suggested in another post but other than that, can anyone help?

[WilsonFitbit]

Hello everyone. @BigG73 Nice to see you around. 

I'm sorry for the experience and thank you for the detailed information and for any steps you've followed. If you've followed all the suggested steps in this thread and the inconvenience has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there.